商務(wù)信函回信范文英文

　　Dear Mr. John,Thank you for your letter dated 24th May 20xx. We appreciate your interest in our products and services. It's equally important to us that our clients are satisfied with our products. We would like to sincerely apologise for the inconvenience you experienced with our product.

　　We acknowledge that the faulty product that you received does not meet our standards for quality assurance, and we accept full responsibility for the error. We have taken action to rectify the problem. We have implemented a new quality assurance team and revised our production policies to ensure that such incidents do not happen again in the future.

　　As a token of our apology, we will ship a replacement product for the defective product you received. The replacement product will be shipped within three business days. We assure you that the faulty product will be disposed of appropriately to ensure that it doesn't cause any harm to the environment.

　　We value your business and appreciate your feedback as it helps us improve our products and services to better serve our clients. We hope the apology and replacement product can restore your confidence in our company.

　　Please do not hesitate to contact us if you require any further assistance or support. Thank you for your patience and understanding, and we look forward to serving you better in the future.

　　Best regards,[Your Name]

　　[Company Name]

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