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電話(huà)禮儀用英語(yǔ)
在工作中，我們通常有機(jī)會(huì)與外國(guó)的友人通電話(huà)，那么我們商務(wù)上用英語(yǔ)通話(huà)有哪些需要注意的問(wèn)題呢?下面小編整理了有關(guān)英語(yǔ)的電話(huà)禮儀，希望對(duì)大家有所幫助吧!
【情景再現(xiàn)】
一位美國(guó)客戶(hù)來(lái)到Catherine的辦公室洽談業(yè)務(wù)，該客戶(hù)非常友好，業(yè)務(wù)談得很成功。
事畢，美國(guó)客戶(hù)謝絕了Catherine的午飯邀請(qǐng)，起身要走，Catherine站起身來(lái)，欲送他出辦公室，客戶(hù)搖搖手說(shuō)：I will see myself out, please.
【小編的小喇叭】
I will see myself out, please.請(qǐng)留步，不用送了。
see這個(gè)詞我們都很熟悉，我們還學(xué)過(guò)它的一個(gè)習(xí)語(yǔ)see sb. off，意為“送別某人”;今天我們學(xué)的這個(gè)see sb. out意思是“送某人出門(mén)”。
這些習(xí)語(yǔ)的意思都是固定的，不能根據(jù)字面意思而誤解為“看著某人出門(mén)”。
因此平時(shí)需要多積累，并付諸應(yīng)用，這樣才能將知識(shí)消化，為我所用。
【英語(yǔ)情景劇】
Jane: It's very late. I have to go home now.
簡(jiǎn)：現(xiàn)在很晚了，我得回家了。
Shirley: OK, let me see you out.
雪莉：好吧，那我送你出去。
Jane: Well, I'll see myself out, thank you.
簡(jiǎn)：哦，謝謝，請(qǐng)留步。
【情景再現(xiàn)】
Tom最近他經(jīng)常陪一名美國(guó)同事參加商務(wù)會(huì)議，可他還和平常一樣，隨便穿一件休閑衣就趕去參加會(huì)議，完全沒(méi)有一個(gè)職業(yè)經(jīng)理人的樣子。
一天，參加完會(huì)議，美國(guó)同事提議他去商場(chǎng)買(mǎi)套西裝，而Tom不以為然，這位同事就說(shuō)：You know that chothes make the man.
【小編的小喇叭】
Clothes make the man. 人靠衣裝。
我們經(jīng)常說(shuō)“人靠衣裝，馬靠鞍”，這句話(huà)的對(duì)應(yīng)英文就是Clothes make the man.值得注意的是這里的make的用法，它在此意為“有利于……的發(fā)展，創(chuàng)造出，產(chǎn)生”，例如：Practice makes a winning team.勤加訓(xùn)練必有助于球隊(duì)獲得勝利。
所以clothes make the man這句話(huà)的表面意思就是，衣服造就一個(gè)真正的男人，引申義就是“人靠衣裝”。
【英語(yǔ)情景劇】
Todd: I never wear the formal chothes at work. They make me feel uncomfortable.
托德：我上班從不穿正裝，那些衣服讓我不舒服。
Shirley: Since you are the manager, I think formal clothes are necessary.After all, clothes make the man.
雪莉：既然你是經(jīng)理，我覺(jué)得正裝還是有必要的。
畢竟，人靠衣裝么。
【情景再現(xiàn)】
Catherine要陪同一位客戶(hù)四處轉(zhuǎn)轉(zhuǎn)，無(wú)奈自己的胃病犯了，但她還是硬撐著陪客戶(hù)游覽各地，吃遍各地名吃。
客戶(hù)走后，她的胃病加重了，不得不住進(jìn)了醫(yī)院。
親戚朋友來(lái)看她時(shí)都說(shuō)她不該苦著自己的，Catherine謝了怕大家的關(guān)心，然后說(shuō)：I don't want to leave a bitter taste in his mouth.
【小編的小喇叭】
I don't want to leave a bitter taste in his mouth.我不想給他留下不愉快的回憶。
leave a bitter taste in one's mouth這個(gè)俚語(yǔ)的表面意思是“在某人嘴里留下苦味”，引申義就是“給某人留下不好的回憶或印象”。
bitter是形容詞，意為“有苦味的，令人不快的”，通常用來(lái)形容令人難受的經(jīng)歷或事件，例如：They learned a bitter lesson.他們接受了慘痛的教訓(xùn)。
【英語(yǔ)情景劇】
Todd: You don't need to do that at the expense of your health.
托德：你沒(méi)必要以健康為代價(jià)去做那件事。
Shirley: Well, I don't want to leave a bitter taste in his mouth.
雪莉：哎，我不想給他留下不愉快的回憶。
【情景再現(xiàn)】
最近Catherine的一位同事很器重他的一位下屬，據(jù)說(shuō)那位下屬以前工作不很積極，領(lǐng)導(dǎo)還曾打算辭了他。
可今天那位同事還提拔了那位下屬。
Catherine和同事談起這件事時(shí)，同事說(shuō)：He scored a bull's eye with his last assignment.
【小編的小喇叭】
He scored a bull's eye with his last assignment.上次任務(wù)他完成的太棒了。
bull's eye字面意思是“公牛的眼睛”，引申義為”靶心“;score是動(dòng)詞，意為”進(jìn)球，得分“，例如：Hughes scored two goals before half-time. 休斯在上半場(chǎng)進(jìn)了兩個(gè)球。
所以這里score a bull's eye意思就是”正中靶心，恰到好處“，指事情做得跟到位。
【英語(yǔ)情景劇】
Todd: Your colleague Mike was promoted yesterday, why?
托德：你的同事麥克昨天升了職，為什么呢?
Shirley: Yeah, he scored a bull's eye with his last assignment.
雪莉：是啊，上次任務(wù)他完成的太棒了。
【情景再現(xiàn)】
Tom在辦公室時(shí)總是隨隨便便，亂扔垃圾、衣冠不整不說(shuō)，當(dāng)有人坐在他對(duì)面時(shí)，他還經(jīng)常把腳蹺在椅子上。
一次，他的美國(guó)同事來(lái)他辦公室和他討論工作上的事情時(shí)，他依舊把腳放的老高。
同事不滿(mǎn)地說(shuō)：Don't prop your feet up.
【小編的小喇叭】
Don't prop your feet up.不要把腳蹺在椅子上。
在生活中，我們經(jīng)常會(huì)看到有人把腳蹺在旁邊，或放在前面的椅子上，這是很不禮貌的。
prop up表示“支撐”，如果你托著頭，我們就可以說(shuō)：prop your head up。
當(dāng)我要用東西把門(mén)撐住，讓它不會(huì)自動(dòng)關(guān)起來(lái)時(shí)，我們可以說(shuō)：prop the door up。
所以今天我們學(xué)這個(gè)短語(yǔ)prop your feet up，表面意思就是“把腳撐起來(lái)”，生活中指的就是“把腳放在椅子上”。
【英語(yǔ)情景劇】
Jane: Terry, don't prop your feet up. That's not polite.
簡(jiǎn)：泰瑞，別把腳蹺在椅子上，那不禮貌。
Terry: OK. All right.
太潤(rùn)：好的。
電話(huà)禮儀用英語(yǔ)【2】
打電話(huà)的外放功能
Make a call - loudspeaker
禁忌：不要開(kāi)外放。
外放會(huì)打擾到周?chē)娜�，而且外放�?huì)讓聽(tīng)筒另一邊的人感覺(jué)你從很遠(yuǎn)的地方說(shuō)話(huà)，這樣并不好。
DON’T: Don’t use the loudspeaker, you will in the first place disturb everyone around you and the caller will have the unpleasant feeling to hear you very far from the phone.
建議：對(duì)著話(huà)筒講話(huà)或者使用耳機(jī)。
DO: Speak right into the mouthpiece or if needed use a headset.
打電話(huà)的聲音音調(diào)
Make a call - voice tone
禁忌：不要邊吃東西或邊嚼口香糖邊講電話(huà)，這樣會(huì)讓你的聲音含混不清。
避免對(duì)著話(huà)筒打噴嚏或打呵欠，最好將話(huà)筒移到一邊再這樣做。
DON’T: Do not eat or chew gum while talking, it would make an unpleasant noise. If you are going to sneeze or yawn, avoid to let the caller knows by moving the phone aside your face.
建議：講話(huà)聲音清晰禮貌很重要。
講話(huà)時(shí)盡量用稍微低沉的聲音，語(yǔ)速放慢，這樣更容易讓對(duì)方接收你的講話(huà)信息。
即使打電話(huà)不需要面對(duì)對(duì)方，還是要保持微笑，因?yàn)槲⑿σ部梢酝ㄟ^(guò)電話(huà)傳遞。
DO: Having a polite tone of voice is one of the most important things. Keep a slightly low voice and slow speed of talk, it is easier for the human brain to understand. Even if you are not facing the person you are talking with, smile can be heard across the phone.
公眾場(chǎng)合打電話(huà)
Make a call - call in public
禁忌：講電話(huà)不要太大聲，不要打擾到周?chē)娜恕?/p>
避免在公眾場(chǎng)合如安靜的餐廳，公共交通場(chǎng)合等大聲講電話(huà)。
DON’T: Don’t be too noisy, avoid to disturb people around. Avoid to pick up the phone in a restaurant, public transport, or if you cannot isolate yourself.
建議：輕聲細(xì)語(yǔ)。
如果你正在開(kāi)會(huì)，避免接電話(huà)除非事出緊急。
對(duì)與會(huì)者表示抱歉之后再接起電話(huà)。
若走到室外接電話(huà)，注意不可以打擾到其他參與會(huì)議的人。
DO: Speak quietly and discreetly. If you are at a meeting you shall take the call only if it is an emergency. Apologise and leave the room before answering the phone. If you need to go outdoor to take the call, be at a distance far enough not to be heard by others.
接電話(huà)/打招呼
Answering the telephone/Greetings
禁忌：簡(jiǎn)單的“喂”“hi”適合朋友間的通話(huà)，但是并不適用于商務(wù)電話(huà)，語(yǔ)氣隨意會(huì)顯得不專(zhuān)業(yè)不可信。
DON’T: ”Wei”, “Hi” may be convenient with friends, but not in a professional environment. It doesn’t show credibility or professionalism.
建議：接起電話(huà)后需要打招呼(Good morning/afternoon)，可以提及自己的名字(這是Guillaume)，還有自己的公司(Académie de Bernadac)，以及禮貌地詢(xún)問(wèn)對(duì)方“有什么能幫到您的嗎?”
DO: When receiving a call, you should mention a greeting (Good morning/afternoon), your name (Guillaume speaking), potentially your company (Académie de Bernadac), and a polite sentence like “how may I assist you?” “what can I do for you?”.
介紹自己
Introduce yourself
禁忌：給別人打電話(huà)時(shí)，不要一上來(lái)就直接說(shuō)自己想要什么/要做什么。
先向?qū)Ψ浇榻B自己，讓對(duì)方知道自己是誰(shuí)，對(duì)方才能回應(yīng)你的要求。
DON’T: When giving a call, don’t start straight away to talk about what you want to know / to get. The person you are calling needs to understand who is he/she talking to before being able to answer properly.
建議：給出所有必要的信息如自己的名稱(chēng)，必要的話(huà)名稱(chēng)的正確拼寫(xiě)，公司及業(yè)務(wù)領(lǐng)域，職位以及打電話(huà)的理由。
DO: Make sure to give all the necessary information for the receiver: your name, including the correct spelling, your company and its field of activity, your position and of course the reason of your call.
合適的電話(huà)語(yǔ)言
Proper telephone language
禁忌：避免使用太過(guò)直接唐突的詞匯如下：
DON’T: At all costs, avoid sounding abrupt as you can see with the following examples:
-- 等會(huì) “Hang on.”
-- 別掛電話(huà) “Hold on.”
-- 你是誰(shuí) “Who’s calling?”
-- 我聽(tīng)不見(jiàn)，大聲點(diǎn) “I can’t hear you, speak up!”
建議：使用禮貌用語(yǔ)“請(qǐng)...”“麻煩你能不能...”如下：
DO: Rather attempt sentences as “Will you please…Would you please?” The following vocabulary would be more appropriate:
-- 請(qǐng)問(wèn)您能暫時(shí)語(yǔ)音等待一下嗎?"May I put you on hold?”
-- 請(qǐng)問(wèn)您是哪位呢?“May I know who is calling please?”
-- 我聽(tīng)不太清您說(shuō)什么，您能大點(diǎn)聲嗎?“I am having a little difficulty hearing you. Could you please speak up?”
通話(huà)等待
Put callers on hold
禁忌：除非萬(wàn)不得已，和別人通話(huà)時(shí)不要接入別的電話(huà)。
DON’T: the rule is quite simple; you should never put anyone on hold unless it’s absolutely necessary.
建議：事先詢(xún)問(wèn)“您介不介意等待一下”或“您能稍等一下嗎我有新的電話(huà)進(jìn)來(lái)”并且等待對(duì)方回復(fù)確認(rèn)后再這樣做，并且要感謝對(duì)方的理解。
或者您可以直接跟對(duì)方說(shuō)稍后再打過(guò)去。
DO: Always ask it to your caller: “Do you mind holding?” or “May I put you on hold?” and wait for the response before doing it. When returning to your caller, remember to thank them for waiting. You can even offer to call them back at a specific time.
結(jié)束通話(huà)
Closing the conversation
禁忌：選用正式的“再見(jiàn)”而避免說(shuō)一些口頭語(yǔ)或俚語(yǔ)。
英語(yǔ)中選擇用“Good-bye”而要避免“bye-bye,” “Okie-dokie,” “Alrighty,” 等等。
DON’T: Say “Good-bye” not “bye-bye,” “Okie-dokie,” “Alrighty,” or any other slang phrase.
建議：選擇表明完成或有結(jié)束色彩的用語(yǔ)例如“很高興您打電話(huà)來(lái)”或者“很開(kāi)心我們解決了這個(gè)問(wèn)題”。
不要忘記感謝對(duì)方致電過(guò)來(lái)。
DO: Start talking in the past tense and use “closing” phrases: “I’m really glad you called” or “I’m glad we resolved this concern”. Never forget to thank them for calling.
女士們先生們，通過(guò)本文的學(xué)習(xí)您應(yīng)該掌握了一定的電話(huà)禮儀知識(shí)。
如果您有任何的建議或者對(duì)這個(gè)話(huà)題有任何疑問(wèn)，歡迎給我們留言。
Ladies and gentlemen, you are now able to answer and give a phone call as a well-educated person without any Etiquette mistake. I invite you to let a comment below, letting us know if you have any suggestion or uncertainty about this daily topic.
電話(huà)禮儀用英語(yǔ)【3】
在商務(wù)場(chǎng)合中，應(yīng)該怎么樣向?qū)Ψ接糜⒄Z(yǔ)得體地表達(dá)感謝呢?
接待結(jié)束后，雙方可以通過(guò)電話(huà)溝通接待的過(guò)程和效果，鞏固雙方的友好關(guān)系。
受接待方返回后，可以打電話(huà)對(duì)對(duì)方表示感謝。
在實(shí)際商務(wù)工作中，也可以由接待方在對(duì)方返回后致電回顧一下來(lái)訪(fǎng)的整個(gè)過(guò)程，并再次表示對(duì)對(duì)方來(lái)訪(fǎng)的感激。
我就可以這樣向?qū)Ψ秸f(shuō)：
1. I’m just calling to thank you for all your help in making our trip to Shanghai such a success and to let you know how much I enjoyed it.
2. I’m calling to thank you for making such great arrangements for our trip to Shanghai.
3. I’m just calling to thank you for the wonderful time we had in Shanghai.
4. I’m just calling to tell you how much we enjoyed our stay in Shanghai.
為了讓感謝聽(tīng)起來(lái)更加真實(shí)更加親切，可以指出具體要感謝的人和事，這樣更容易拉近和對(duì)方的關(guān)系。
所以受到招待的我們可以這樣講：
1. You’re a great hostess. I greatly appreciated all your assistance.
2. You are so kind. We would like to express our gratitude for all your help.
3. You are such a great hostess. Thank you very much for your hospitality.
4. Mr. Liu is so nice that please convey my greatest appreciation to him.
5. And thank you again for taking us out for such a memorable dinner. The restaurant was fabulous and the food really exceptional.
6. Thank you again for taking us out for such memorable meals.
為了充分表達(dá)感謝，小U可以代表公司向?qū)Ψ奖砻�，隨時(shí)愿意用同樣熱情的方式來(lái)接待對(duì)方，甚至可以直接邀請(qǐng)對(duì)方來(lái)訪(fǎng)。
用英文這樣講：
1. I hope I’ll have the chance to host you sometime.
2. I hope I can sometime return the favor.
3. I look forward to the opportunity to return your hospitality on your next trip to Beijing.
4. It would be my pleasure to show you around in Beijing next time you visit us.
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